Refund Policy - Storyfall

Our Commitment

At Storyfall, we want you to be satisfied with your purchases. If you're not happy with a story or subscription you've purchased, refund requests follow the payment method you used.

7-Day Refund Window

You may request a refund within 7 days of your purchase. This applies to both one-time story or chapter purchases and subscription tiers. App Store purchases are also subject to Apple's refund rules and approval.

The 7-day period begins from the date of your initial purchase or subscription activation (not from when you start reading the content).

What Can Be Refunded

One-Time Purchases: Full purchase price for individual stories or chapters (within 7 days).
Subscription Tiers: Full refund for the most recent charge (within 7 days of the charge). Note: Refunding a subscription payment cancels the entire subscription immediately - you will lose access to all subscription benefits.
Duplicate Charges: If you were charged more than once for the same content due to a technical error.
Access Issues: If you paid for content but cannot access it due to technical problems on our end.

Important: All refunds are full refunds only. We do not process partial refunds under any circumstances.

How to Request a Refund

For purchases made on the Storyfall website or through external Stripe checkout, please submit a support ticket through our Support Center.

For purchases made inside the iOS app with App Store in-app purchase, request the refund through Apple using your App Store purchase history or reportaproblem.apple.com. Apple controls approval and timing for App Store refunds. When Apple notifies Storyfall of a refund, access to the refunded story or chapter is revoked automatically.

When submitting your refund request, please include:

Your username or email address.
The name of the story or subscription tier.
Your reason for requesting a refund.
Date of purchase (if you remember it).

Refund Processing Time

Once your Storyfall support refund request is approved:

Refund issued: Within 1-2 business days of approval.
Funds appear in your account: 5-10 business days, depending on your bank or card issuer.
Access revoked: Upon refund issuance (you will immediately lose access to the content).

You will receive an email confirmation when your Storyfall support refund is processed. App Store refund confirmations and fund timing are handled by Apple.

Chargebacks

Please do not file a chargeback with your bank or credit card company before contacting us. We commit to processing legitimate refund requests promptly. Give us a chance to make things right before escalating to a chargeback.

Questions?

If you have questions about our refund policy, please visit our Support Center.